Collect Feedback Workflow never completes

Here is a new one I ran into the other day. The user was using the standard Collect Feedback workflow on a Shared Document library. Then another user noticed that they received an email stating their task was overdue, even though it stated it was Completed in the Tasks list.

Initially I noticed that users were stating their Tasks were complete, but had percent complete ranging from 0 to 100%. A pet peeve of mine for sure, but why does this matter? The Collect Feedback workflow relies on this field to be 100%, otherwise the workflow never finishes.

So after a chance Google search I found a Microsoft KB article with a similar issue on the Approval workflow. As it turns out the Assigned To column must be set to allow only one person per task. Allowing multiple entries prevents the workflow from marking percent complete at all. Here is how to change that setting.
  1. Go to the Tasks list
  2. Go to Settings > List Settings
  3. Under Columns, select Assigned To
  4. Make sure "Allow multiple selections" is set to No (See Figure 1)
    Note: When you change this and you have multiple users assigned to a Task, this will save only the first user. There will be a prompt stating this.

     Figure 1

This does allow the Approval and Collect Feedback workflows to function properly, but it broke the Tasks lists for this particular user who had multiple users assigned to one Task. There is always a downside, but you can also create another Task list, or just duplicate a task for the other users.

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